Ricky oversees and leads the editorial team for BizTech magazine. He's a writer, technology enthusiast, superhero lover and eternally curious. So much of the modern — and future — world of work is ...

At Knowledge 2026, ServiceNow expanded its AI control tower with agent governance as markets question the future of SaaS despite accelerating growth.

ServiceNow's EMEA customers - spanning government, manufacturing, retail and energy - share how they are moving AI and automation from pilot to production at scale, and what it actually takes to get ...

ServiceNow (NYSE:NOW) used its Knowledge 2026 event to introduce major AI platform advances, including autonomous agents and an upgraded AI Control Tower for enterprise governance. The company ...

When Vishal Talwar, executive vice-president and chief digital and information officer (CDIO) at FedEx, was brought out alongside the firm’s CEO during ServiceNow boss Bill McDermott’s Knowledge ...

At ServiceNow Knowledge in Las Vegas, the company made a number of product and ecosystem announcements with a common underlying theme: control over chaos. Here's my take on last week's event. As FOMO ...

ServiceNow CEO Bill McDermott set the mood music for this year’s Knowledge conference in Las Vegas by banging the drum for the dawn of agentic cyber security. Agentic artificial intelligence (AI) was ...

ServiceNow expands AI Control Tower with new features for enterprise AI governance, integrations, and security. Announced at Knowledge 2026.

ServiceNow (NOW) is back in focus after a packed Knowledge 2026 event, where it expanded partnerships with Nvidia, Microsoft, Google Cloud, and Lenovo and unveiled Project Arc, ServiceNow Otto, and an ...

ServiceNow CEO Bill McDermott tells Jon Fortt at Knowledge 2026 that the gap between Wall Street and ServiceNow's fundamentals is the entry point of a generation: $2B repurchased in Q1, no 10b5-1 ...

ServiceNow (NYSE:NOW) used its Knowledge 2026 conference to roll out Project Arc with NVIDIA, targeting secure autonomous AI agents across enterprise workflows. The company expanded its AI Control ...

At its Knowledge 2026 event, ServiceNow announced major AI-driven upgrades, including an expanded Autonomous Workforce, deeper partnerships with Microsoft, Nvidia, and FedEx, and a new Autonomous ...