To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Studies show chatbot support can work, but not without a comprehensive implementation plan and considerations. The promises of today’s chatbots are almost dreamy if you are charged with leading ...

Businesses are increasingly seeking efficient ways to meet the needs of their customers and thanks to the explosion of ChatGPT by OpenAI the use of chatbots for customer service has never been so ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta, ...

Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save ...

Global research and advisory firm Gartner predicted in 2023 much of what we are experiencing today. Generative AI, digital customer service, and conversational user interfaces are transforming the ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

According to new research, interacting with automated chatbots for customer service is viewed by consumers as a source of increasing frustration. In fact, over 72% of respondents in a recent UJET ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

The next time you go to Xbox customer support for help, you might be getting some assistance from an AI chatbot. As first reported by The Verge, Microsoft has developed and is now testing an AI ...

LB Beistad is a writer and musician based in Nashville, TN. Her love of gaming began with her cousin introducing her to Banjo Kazooie and Jak and Daxter. It was love at first play. Since then, she has ...