By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

A decade ago, keeping customers meant locking them in. In 2025, it means giving them every reason to want to stay.

But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

Here’s the truth: Loyalty is no longer a single program with a barcode and an expiration date. It’s a loop, a continuous cycle of value, trust, and emotional reciprocity. To succeed in this new ...

Cox study shows U.S. dealerships are losing service customers to independents despite rising repair demand and older cars on ...

Buyer motivation is the underlying reason for everyday purchases — and understanding such motivations is crucial to success. Only by understanding customer motives can companies tailor their sales and ...

Since the advent of digital transformation, consumers have a myriad of virtual shopping options. As a result, they will be unlikely to have any interest in staying on sites when their online ...

Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant ...

According to SAP Emarsys’ Customer Loyalty Index 2025, more than half (51%) say they’ll stay loyal to the brands that reflect their values. With nearly half ...

Choosing the right CX platform and delivering personalized messages has an impressive impact on customer loyalty. Earning customer loyalty is incredibly valuable for the success of an organization, ...

Under the agreement, members of Albertsons’ free for U program will receive a three-month extended trial of Uber One, while ...