Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...

The battle of the sexes may not be waged as fiercely as it once was, but on the front lines of the contact center, gender can still be a powerful weapon. A new survey, commissioned by Amdocs to gauge ...

Forced to confront long hold times, uninformed employees and unresolved disputes, consumers around the country are sharing frustration with the state of customer service in 2020. Many families are ...