Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

Las Vegas-based Allegiant Air is the third-best North American airline for customer satisfaction in the economy and basic economy category, trailing Delta Air Lines in second place and longtime leader ...

Does anyone know of an organization that runs customer satisfaction surveys for shared web hosting services? There's a thousand options to choose from. I'm currently leaning towards Dreamhost - they ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

West Africa Association of Customer Service Professionals (WAACSP), comprising customer service practitionals in ECOWAS, has introduced a customer satisfaction survey portal to improve service ...

The average monthly electric bill continues to climb, and new data suggests JEA customers are feeling the strain.