Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Team member workshops are a training tool that allows team members to learn about a particular topic in an uninterrupted time frame. Workshops should establish an atmosphere of safe learning and ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

Fire-Dex is pleased to welcome Monica Bildstein as the newest member of its Customer Service team. Monica has over 15 years of Customer Service experience, 7 of which were within a manufacturing ...

Over the last few years, the field of customer service has demanded an omni-channel presence that allows consumers to ping them at any time — whether it's an email, text message, Instagram direct ...

Scaling AI, fielding labor strikes, facilitating shipments during climate disasters—2024 has been anything but dull for business owners. Accordingly, they’ve had to fortify their customer service ...