When you can track customers through your point of sale system, you can manage your relationship with your customers and improve your service. To track purchases effectively, you must be able to ...

There you are, sitting at your airport gate, when the dreaded delay announcement comes. Most everyone lets out a groan, but from there, the emotions divert in a multitude of directions: phone calls, ...

Find out how Virgin Trains radically reinvented their customer service from the inside out. Real change begins from within. Just ask Virgin Trains. By transforming from the inside out, they got on the ...

Amazon will closely watch its customer service workers — specifically through their keyboard strokes and mouse movements, according to Vice. The e-commerce giant plans to implement this oversight ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is one of those things that you just can’t ignore if you’re aiming for success and longevity for your startup. Customer ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience by augmenting, not replacing, human jobs. There’s no doubt that artificial intelligence is the future ...

Amazon is one of the world's largest retailers, which means it has perfected the process of quickly fulfilling orders to a science. Still, that doesn't mean mistakes don't occasionally arise. If you ...

Now that you’ve found a bargain or won an auction on eBay, you probably wonder how long you have to wait before getting your hands on your item. eBay will usually send this info by email, but you can ...