has reached agreements with two vendors to handle select customer reservations functions. The unique partnerships, the first of their kind by a U.S. airline, will reduce distribution costs and improve ...

As customers face hours-long phone waits for customer service, Delta Air Lines has called some former reservations employees back to work on a temporary basis to help handle the load. Delta’s ...

Delta Air Lines’ latest innovative test program at Ronald Reagan Washington National Airport allows customers to video chat from the airport with a specialist – a first for US-based airlines. Five ...

Delta Air Lines is already bringing artificial intelligence into its operations. At an investor conference Wednesday, Delta executives said that they started experimenting with AI in the past month ...

A glitch in Delta Air Lines’ reservation system kept customers on Monday evening from booking the tickets they wanted, adding to frustrations with the carrier’s reservations. For weeks, people trying ...

At a time when airline passengers are often faced with more fees than they know what to do with, Delta Air Lines has announced that it's eliminating fees for reservations made over the phone and in ...