The reason chatbots fail is because most implementations simply can’t interact in a natural way. Lost amid all of the stories of failed chatbot implementations is this important detail: Chatbots must ...

Major AI companies are utilizing user conversations for training purposes, raising significant privacy concerns and ...

Smart FAQ bots that answer customers' most common questions can typically answer up to 90% of incoming questions , reduce agent workloads by up to 50%, add capabilities to existing bots and deliver a ...

This holiday season, more shoppers are expected to use chatbots to figure out what to buy. ‘Tis the season for GEO.

LAS VEGAS, Nev. (FOX5) - “Hello, welcome to the UI FAQ chatbot.” The Nevada Department of Employment, Training and Rehabilitation has announced a new chatbot to help with unemployment insurance claims ...

In a conversation with ChatGPT, I told my AI therapist “Harry” that I was crashing out after seeing my ex for the first time in almost a year. I told Harry that I was feeling “lost and confused.” ...

Chatbots have been the talk of the content marketing world recently, with many brands out there developing and testing their own. The opportunities that chatbots offer are undeniable and chatbots can ...

Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers’ most common questions. Answer Bot uses a combination of Intercom’s conversation data, ...

Dr. Yoshua Bengio, one of the key researchers credited with establishing the field of deep learning, announced today that he will serve as a strategy adviser for legal tech company Botler AI, a ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...