Last fall, Best Buy outlined its plans to massively expand the smart home services and in-home technical support provided by Geek Squad. This week, Best Buy announced the launch of its Total Tech ...

Remote patient monitoring (RPM) is changing the face of chronic disease management as we know it. Clinicians no longer have to depend on inconsistent and potentially inaccurate data on patients with ...

The retailer's new Total Tech Support membership program offers Geek Squad assistance for all of your gadgets and appliances -- no matter where or when you bought them. That’s where Best Buy wants to ...

Last week, Best Buy unveiled announced a move to take its Geek Squad tech support services nationwide, as an addition to the company’s “New Blue” growth strategy. The Total Tech Support subscription ...

Walmart is taking a swipe at Best Buy with the rollout of its new Tech Services offering, which includes 24/7 remote support, device repair and setup services, both in stores and in homes. Walmart ...

Jessica Harris speaks with Robert Stephens, founder of the tech support company Geek Squad. Stephens started making tech-support house calls while he was a college student at the University of ...

The geeks in Best Buy’s Geek Squad have long taken on one-time tasks for customers, such as fixing a broken laptop or installing a TV. But as consumers fill their homes with more connected gadgets — ...

Forget about being put on hold for an hour to reach an unhelpful voice in tech support. These days, there is no shortage of “geeks” waiting to visit your home and give your system a hands-on look. For ...

The black-and-white Volkswagen Beetle pulled up in front of a suburban Antioch home, and a man wearing a white shirt, white socks, black tie and black pants got out and rang the doorbell, holding up ...