If you've ever needed to resolve a simple billing question or handle anything other than signing up for a new service, you know that you need to block out time to navigate the phone trees or other ...

Previously mentioned GetHuman has evolved from being a simple database of direct lines and codes to wade through complicated company voice menus and now offers a whole array of services to get your ...

I was on the phone with the phone company – in a manner of speaking. I wasn’t actually talking to a person – and that was the problem. I had two issues that needed addressing: involving service, one, ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

A consumer calls a toll-free number for support with a product or to check on an order and is first required to enter her account information into an automated system, and then required to repeat the ...

We all dread problems that send us to customer service. Phone calls drop while you're navigating an endless maze of menu options, none of which seem to help. When you finally do reach a point where ...

PALO ALTO, CA--(Marketwire - Sep 11, 2012) - Zingaya, developer of scalable, high-quality web-based VoIP applications for e-commerce websites and customer service call centers, today announced that ...

Internet and mobile phone users may be accustomed to instant communication in daily life, but it can be back to the Stone Age when you call a company’s customer service operation. Understaffed call ...

Imagine sitting on hold with a customer service agent for a delayed delivery or a canceled flight, or getting locked out of your email or social media account. The minutes creep by and a recorded ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...