AI ticket summaries, smart routing, and support ticket management automation aren't just productivity hacks—they're retention infrastructure. Here's how a modern help desk solution works in 2026.

Customers want to be recognized, appreciated and treated with respect. They expect clear answers to their questions, swift resolution of their issues and expert guidance that helps them find the right ...

Avaya, a global leader in enterprise software solutions, and avatarin Inc., a Tokyo-based AI and robotics company spun out of ANA HOLDINGS INC., today outlined the next phase of their collaboration: ...

Did our AI summary help? AI customer service startup Netomi has raised USD 110 million in a Series C funding round led by Accenture Ventures, highlighting rising global demand for smarter automation ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Lokam.ai, a voice-first AI platform built for automotive dealerships, has officially launched in the U.S., introducing a new approach to overlooked customer follow-up across both sales and service.

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Interface.ai, a customer automation platform for banks and other financial institutions, today announced that it closed a $30 million funding round led by Avataar Venture Partners. Twenty million ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Certain skills that are inherently “human”—creativity, wisdom, emotional intelligence, communication and empathy—are what make an organization thrive.