At the height of the pandemic, between October 1, 2020, and September 30, 2021, the Taxpayer Advocate Service (TAS) received 2,976,415 calls—a 283% increase from the prior 12 months. Those calls were ...
The Internal Revenue Service, facing criticism over long hold times and disconnects when taxpayers try to reach its offices, is adding more options for callers to reach automated voice bots that can ...
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