The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

Human resources departments serve the needs of external customers and internal customers. The external customer base consists of applicants, former employees, employer groups and, suppliers and ...

Internal customers include current employees, distributors, vendors or departments. These type of customers are integral in varying points of the product line and depend on their employer to provide ...

<p>In light of today's economic landscape, as companies emerge from slower growth towards brighter opportunities, business leaders are demanding more value from the human resource team. More and more ...

An external customer is defined as a non-university entity. Many external customers can be identified because they pay by cash, check, or credit card. This includes students, faculty and staff, and ...

Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something ...

What would happen to your business if you no longer listened to what your paying customers have to say about your products and services? Chances are that your company’s long-term sustainability might ...

Most of us at some point in our careers envision what it would be like to be a chief officer or even a fire chief–a big office, a leather chair, gold bugles and the glitz and glamour of being the fire ...

A company’s internal culture is more than just a set of shared beliefs—it’s the force that shapes how employees think, act, ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...