At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

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Enterprise workflows are undergoing a dramatic shift as AI integration has accelerated. Expect to see that momentum build at this year’s Knowledge conference, especially with heavy hitters such as ...

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At its Knowledge 2026 event, ServiceNow unveiled an expanded Autonomous Workforce of AI specialists capable of completing entire business processes without human input, alongside Project Arc, a secure ...