Longer hold times and recontacts can be a costly misstep for your brand. In fact, First Call Resolution is a golden KPI as it reduces operating costs and improves CSAT, loyalty, advocacy and revenues.

BLOOMINGTON, Minn.--(BUSINESS WIRE)--Three HealthPartners Medicare Advantage (MA) plans received an overall 4.5 out of 5-Star Rating, including 5 out of 5-Stars for customer service, from the Centers ...

EAGAN, Minn., Sept. 21, 2023 /PRNewswire/ -- According to a new survey from Blue Cross and Blue Shield of Minnesota (Blue Cross), for Minnesotans aged 65 and older, the importance of dependable and ...

When researching Medicare plans, individuals can consider which doctors or healthcare facilities nearby accept Medicare. Several online tools can help locate a Medicare-approved doctor. Medicare has a ...