PC component manufacturer, EVGA, are slightly changing up their RMA process - one which is often held up as a shining example of how to deal with customer returns. The days of account-free returns are ...

Asus has just issued a public apology for the "confusion and frustration," it acknowledges has been caused by its RMA process, and the company also says it's now going to revise its prices for repairs ...

Asus has pledged to improve its warranty RMA process after being taken to task for what could only be described as extortion. A series of reports, including an investigation by Gamers Nexus, showed ...

Asus has apologised 'for any confusion' RMA customers might have experienced and is implementing three 'actions to optimize the customer repair experience' effective from today. When you purchase ...

EVGA has just changed its RMA procedure, where the old "Guest RMA" option to return a graphics card is over and done with, and now the company requires that you register products before you send them ...