PHILADELPHIA (WPVI) -- If you're having trouble getting an appliance repaired, you're not alone. After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a ...

Jonathan Schlefer has a delivery problem with his new Sears refrigerator. Despite repeated promises, the company won't ...

Michelle Hughes just spent $677 to have a Sears technician repair her GE refrigerator. It doesn’t work. Does she still have to pay for the repair? QUESTION: We had a Sears technician come to our home ...

When Vivian Glassman’s refrigerator stops working, a Sears technician refuses to service the appliance. The reason? It’s not in the kitchen. Does she still have to pay $75 for the service call?

Q: I bought a refrigerator from Sears in Frederick, Maryland, earlier this year. It was damaged when they delivered it. I returned the refrigerator for another, but it was also damaged. The third ...

When your refrigerator stops working it can be frustrating, but when your appliances take weeks to get repaired in addition to that it adds to the frustrations. This happened to several Sears' ...

The COVID-19 pandemic continues to impact repairs when it comes to broken appliances, as delays in getting parts and even new orders are causing big frustrations for homeowners. "I was at the point I ...

When Ryoko Nakazawa returns her new refrigerator to Sears, she expects a full refund. But after weeks, there’s still no check. What’s the deal? Question: I bought a new Kenmore 70819 Top-Freezer ...