In my many years as a leadership and communication consultant, I’ve often heard from leaders that they’re doing their best to listen more—to their employees, customers, peers and direct reports. Yet ...

As business leaders and coaches, we may think we're good listeners. After all, we spend much of our time talking to team members, vendors, clients and other stakeholders. However, talking is not ...

A friend reported on social media that she’d received a glass at a gift exchange with the following message: “Women love mythical creatures: vampires, mermaids, and men who listen.” The usual replies ...

Question: How complicated is it to access and listen to audiobooks from a library? Answer: Audiobooks are a great alternative to reading physical books because you can "multitask" by consuming the ...

In a previous article, I explored the importance of listening to create connection. The other side of the equation is often neglected: how to speak in a manner that reduces others’ defensiveness and ...