AI in CX doesn’t signal the end of human involvement but marks the beginning of a new model where technology and human talent ...

In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

AI is where it seems to be at," Trump said. But Trump’s erratic purge of the federal workforce has undermined those very ...

Can Donald Trump impose his 'America First' approach onto artificial intelligence research? Here's what his administration ...

Geoffrey Hinton, Nobel Prize winner and leading AI figure, warns that artificial intelligence could threaten humanity's ...

AI is quietly reshaping what it means to work as a consultant at top firms like McKinsey, BCG, Deloitte, KPMG, and others.

The vast ‘brains’ of artificial intelligence models can memorize endless lists of rules. That’s useful, but not how humans ...

The UK government's Redbox AI chatbot is being used by thousands of civil servants, but a lack of transparency about exactly ...

The Wall Street Journal reports that over a period of months, it was able to coerce Meta AI — even the ones meant to mimic ...

The technology is genuinely useful for scientific discovery, but its applications are less dramatic than you might think.

What happens when AI automates R&D and starts to run amok? An intelligence explosion, power accumulation, disruption of ...