Mitel has sought to translate that experience into what its customers need. “When we create a contact center the idea is that ...

Use event-based journey analytics to map customer entry and exit points, enhance personalization, and improve engagement.

Google Ads users are seeing a new “Video” option in the Assets section. Clicking the option leads users to the familiar “Add Video” screen, streamlining the upload process. This could change how ...

From AI teams to solo creators, learn how to align AI strategy with business goals and drive innovation effectively.

A brand LLM encapsulates everything your company brand represents, forming the foundation for every customer interaction. Up ...

HubSpot launched 92 updates last month and we’ve identified the 14 most impactful for your team’s performance and strategy.

Marketers seeking to use AI to measure creative impact are going to face non-technological hurdles. Even though 88% of ...

The journey from outline to polished post offers two viable paths. You can either craft the first draft yourself, or ...

Learn how to adapt to generative AI-powered search and ensure brands remain relevant, trustworthy and highly visible.

Ensure brand consistency across regions, teams, and campaigns. Deliver personalized, localized messages at scale. Balance team independence with centralized oversight. Leverage AI and intuitive tools ...

Box enterprise users can edit images, and soon videos, collaboratively using genAI tools through an Adobe Express integration.

Frame AI will add capabilities to pull insights from unstructured data in emails, calls, meetings and other conversations.