Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

What's the latest on benefits of CRM software? Vendors get their say. Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout ...

Traditional CRM automation often stops at simple tasks, leading to gaps and handoffs that slow teams down. MelodyArc ...

No matter your industry or business model, chances are you are working in an environment where the lines between customer experience, customer engagement and customer relationship management, never ...

AI spend is soaring, yet results lag. Leaders now face the real challenge: turning ambition into ROI through disciplined execution, governance, and customer trust. Highspot’s latest report uncovers ...

PRESSADVANTAGE – Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of ...

Twenty years ago, sales leaders around the world were sold on the promise of a new, cloud-based CRM that would replace the moribund legacy applications that ruled the roost. Fast forward to today and ...

The $10B CRM market has remained largely stagnant for nearly two decades, with B2B SaaS companies forced to rely on bloated, outdated systems that create more problems than they solve. Sales teams ...

Starting price: No upfront pricing for SAP Sales Cloud. Key features: SAP Customer Relationship Management (CRM) and Customer Experience (CX) products are key components of SAP Business Suite and work ...

I've known Mike Boysen for more than a decade as a thought leader, a practitioner, and, most importantly, a dear friend. His perspective -- very similar to mine -- is built around "Jobs to Be Done," ...

MEDFORD, N.J.--(BUSINESS WIRE)--Organizers of the 2014 SpeechTEK, CRM Evolution and Customer Service Experience conferences have announced that best-selling author Garrison Wynn will keynote the ...

For hospitals to fully understand the patient experience, integration of the clinical, financial and communications sides of the patient journey is needed, according to Kelly Arduino, Healthcare ...