Invariably, the first place someone turns to when they open a yearbook is to their own picture, a phenomenon that has implications for customer service, including the following five points that I ...

There is a mistake that many companies make when it comes to customer service training.

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC ...