From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

The help desk is just one element of the service branch’s larger Enterprise IT as a Service strategy.

If the service desk genuinely helps the users by serving up carefully curated FAQs that address the user's issues instead of throwing up irrelevant artifacts, though, users tend to adopt.

IT Services has received several reports about a new phishing scam that seems to come from the IT Help support desk. (This is personal, now!) Here is an example: ...

The conflict between help desk workers and end users is as old – or perhaps older – than green screens. IT help desks face constant frustration by having to regularly deal with issues like ...

SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly accessible infrastructure (likely to prevent the ...

How hackers tricked an IT help desk and crippled a major corporation.

University’s Graduation Help Desk celebrates service milestones MARCH 18, 2021 — For the past three years, the Graduation Help Desk has been on a mission to help more students graduate.