Microsoft is a colossal multi-trillion-dollar company that owns numerous consumer-friendly products. Like any software, hardware, or service, we might occasionally encounter issues, especially with ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft has introduced Microsoft 365 Copilot Chat, a new AI-powered tool that integrates free and pay-as-you-go agents into its existing free chat experience for Microsoft 365 commercial customers.