Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

Microsoft Corp. is building on the launch of its Copilot for Dynamics 365 artificial intelligence tool with the launch of dedicated, generative AI-powered assistants for services and sales teams.

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

NEW YORK & TEL AVIV, Israel--(BUSINESS WIRE)--monday.com Ltd. (NASDAQ: MNDY) (“monday.com”), a work operating system (Work OS) where organizations of any size can create the tools and processes they ...

Once a company is big and has a strong foothold in a market, you can bet that regulators are going to be peeking in. A while back, Microsoft was compelled to spin off Teams from Office 365 into its ...

Microsoft is working on fixing an ongoing and widespread Microsoft 365 outage that is impacting multiple services and features, including Exchange Online, Microsoft Teams, and SharePoint Online. Since ...

Microsoft Corp (NASDAQ:MSFT) faced significant service disruptions on Monday with close to 5,400 people reporting issues with Microsoft 365 on the Down Detector around noon EST. Around 84% of reports ...

Microsoft Teams users experienced a temporary service interruption, with a notable decrease in reported issues over the day. Initially, more than 14,000 incidents were reported on Downdetector.com, a ...