Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

Meta's rationale behind this move is that WhatsApp Business API is designed for businesses serving customers rather than ...

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

For example, I was recently waiting for a package promised to be delivered by noon, though the tracking information said it ...

Meta-owned WhatsApp has announced a major policy shift: from January 15, 2026, general-purpose AI chatbots will no longer be ...

WhatsApp bans external AI providers from using its Business API starting Jan 2026. ChatGPT, Perplexity, Haptik, and PuchAI ...

WhatsApp will soon block third-party AI chatbots from operating on its platform, a move that effectively makes Meta AI the ...

THE Philippine Deposit Insurance Corp. (PDIC) has rolled out an artificial intelligence (AI)-powered chatbot in its bid to digitalize its systems to provide faster and smarter public services. A ...

Perplexity just became the poster child for why insurers are backing away from AI companies — it got caught copying a ...

When it comes to business priorities driving AI interest, the top three primary goals that respondents associated with AI ...

OpenAI will soon block ChatGPT from WhatsApp. The decision follows Meta’s recent policy update which aims to preserve ...