Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Meta's rationale behind this move is that WhatsApp Business API is designed for businesses serving customers rather than ...

At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

Cheap labour and English proficiency helped make India the world’s back office, sometimes at the expense of workers elsewhere ...

For example, I was recently waiting for a package promised to be delivered by noon, though the tracking information said it ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

WhatsApp bans external AI providers from using its Business API starting Jan 2026. ChatGPT, Perplexity, Haptik, and PuchAI ...

The business process management sector in India employs 1.65 million workers across call centers, payroll, and data ...

WhatsApp will soon block third-party AI chatbots from operating on its platform, a move that effectively makes Meta AI the ...