New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...

AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk says Qualtrics - ...

Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects - Stu Dorman Sabio Group discusses - sabio contact ...

Noetica Focus on the Power of Technology Partnerships & System Integration - Contacxt Centre Expo - Contact Centre ...

The evidence suggests that when agents experience reduced cognitive load and increased job satisfaction through supportive ...

Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries - contact centre ...

Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre Awards ...

8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and communications technology 8×8 have announced the renewal of its sponsorship ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

New hybrid working consultancy created to help organisations address workplace challenges. Managers and consultants with experience in running WFH and hybrid operations have joined forces to form ...