Customer service trends in 2025 include growing use of generative AI, increased focus on customer trust, and maintaining the ...

The top e-commerce trends for 2025 include AI-driven personalization, social shopping, sustainability, and voice commerce.

The top higher education trends for 2025 include adapting to generative AI, boosting cybersecurity, and growing ...

AI in distribution is helping wholesalers streamline processes, increase efficiency, and improve customer experiences, ...

With so much change over the past few years within consumer goods—shifting consumer habits, consolidation in the retail grocery space, the rise of private label goods, and spiking commodity prices—the ...

It’s no secret that U.S. college education is pricey and often leaves crushing debt in its wake. This spells opportunity for a construction industry that provides attractive alternatives to four-year ...

Maddie Thorp is a Product Marketing Consultant in the Construction, Travel, and Transportation Industry Business Unit at SAP.

Marcia is an editor and content writer for SAP Customer Experience, and the Executive Editor of The Future of Commerce. A professional skilled in crafting content that draws the reader in, she was ...

Tracey is the Director of Marketing at MarketerHire, the marketplace for fast-growth B2B and DTC brands looking for high-quality, pre-vetted freelance marketing talent. She is also the founder of ...

Josh Maday is an experienced writer, editor, reviewer, and a customer-focused technical communicator working with clients from academia to industry. Josh is adept at working collaboratively with ...