A major hotel booking site has replaced its customer service staff with AI , meaning scam victims are now forced to report ...

You’re reading The Checkup With Dr. Wen, a newsletter on how to navigate medical and public health challenges. Click here to ...

In just two years since launch, the UK-based AI chatbot platform is helping tens of thousands of small businesses deliver faster, smarter customer support online.

For example, I was recently waiting for a package promised to be delivered by noon, though the tracking information said it ...

Every decade, we hear there is a skills gap. So, why does it persist? And more importantly, why is there a chasm between AI ...

Alibaba launched a new AI chatbot assistant service on Thursday, refreshing its push into a consumer-facing space that is ...

The Federal Trade Commission received 200 complaints mentioning ChatGPT between November 2022 and August 2025. Several ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

When Anthropic published its evaluation report on the Claude 4 model, one finding drew particular attention from AI safety ...

A former server shares simple, human tips for getting better restaurant service — including why a quick fist bump beats a ...

Airbnb ‘relies heavily’ on Alibaba’s Qwen models to power its AI customer service agent, CEO Brian Chesky says.

Scrunch reports that to drive revenue, brands must prioritize AI traffic, focusing on retrieval bots for real-time citations ...