Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. For any organization to operate efficiently and effectively, it must be managed properly.

Operations management is how business leaders take raw materials and convert them into saleable goods. This is true when the saleable products are products or services. The organizational strategic ...

Even if you know and follow most of the continous improvement principles pioneered by Toyota, it's always good to hear from that company to learn or reinforce those lessons and see how the global ...

Is the traditional command-and-control operations management model — which reigned supreme for decades in an era of relative stability and predictability — finally dead? All the signs we see say it is ...

Faculty in the Operations Department examine how firms design and manage their activities and resources to achieve their strategic goals. Through both theoretical and empirical research, the faculty ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...