Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Since interest rates were first artificially low during the onset of COVID-19, many folks took advantage of the lower rates ...

BGE says its customers experienced the fewest power interruptions in company history in 2024, the company said Monday.

Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

Elsewhere in Canada, airports in St. John’s, N.L., and Victoria also made the list in the smaller category of airports ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business ...

Agentic AI Set to Transform Customer Service & Support Landscape, Reshaping Inbound Interactions and Forcing Service Teams to Embrace Automation STAMFORD, Conn. March 5, 2025 — By 2029, agentic AI ...

Look for a modern fuel risk management solution that goes beyond traditional customer service such as by delivering 24/7 ...

Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), ...

“We are really behind the 8-ball as a business,” Viya's CEO told commissioners, explaining some of the major changes the ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...