Customers at North Carolina's Division of Motor Vehicles are waiting longer in lines that are often far away from home, while ...

Sweeping reports released Monday by State Auditor Dave Boliek offer the clearest and disturbing view yet of how the agency ...

Aubrey Wheeler is just one of 120 people a day who are moving to the Charlotte area and getting introduced to the state’s DMV ...

State leaders agree that a fix is needed to address the continued backlogs at North Carolina DMVs, but disagree on the ...

Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also ...

Pyrtle is backing a bill to help with the DMV backlog. The bill allows drivers who come in simply to get a REAL ID to change ...

A Mobile ID is the digital equivalent of a physical driver’s license. It's already in use in more than a dozen states. The ...

Brandon Chambers just moved to North Carolina to join Wolfpack staff. Seeking to update his driver’s license, he encountered DMV issues.

North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.

On Friday, Channel 9 reported that the state auditor released preliminary results in June that said staffing for the DMV is ...

The North Carolina Office of the State Auditor (OSA) has released two audits of North Carolina’s Division of Motor Vehicles (DMV). The reports – including a per ...

We want to be a premier customer service organization.New sights set for the DMV. What a state audit reveals about the organization, and how the commissioner pl ...