Carnival Cruise Line has taken criticism for not playing current hip-hop hits onboard. But is this music officially banned?

An independent U.N. investigator and outspoken critic of Israel’s actions in Gaza said “it was shocking” to learn that the ...

Carnival Cruise Line’s brand ambassador shared updated information on Celebration Key, the cruise line’s private Bahamian ...

Carnival Cruise Line's Brand Ambassador, John Heald, posted a video on his Facebook page this morning giving more details on ...

Carnival cruisers have a right to be frustrated about the cruise line’s new loyalty program, but this type of response is ...

According to a statement shared by the company’s Brand Ambassador John Heald, Carnival Cruise Line will listen to its guests ...

Carnival's elimination of lifetime loyalty status has long-time cruisers furious. Comments from their brand ambassador suggest adjustments might be possible.

Carnival Cruise Line Brand Ambassador John Heald, who diligently responds to hundreds of passenger questions and complaints every day on his popular Facebook page, doesn’t deserve the onslaught ...

Jon Hurwitz, Hayden Schlossberg and Josh Heald will also produce the new feature for Mandate Pictures with Greg Shapiro.

Carnival Cruise Line Brand Ambassador John Heald is used to putting out fires on his popular Facebook page that’s followed by more than 600,000 cruisers.

As the voice of Carnival Cruise Line on social media, Brand Ambassador John Heald is used to receiving criticism. It just comes with the territory. Heald responds to hundreds of cruise passenger ...

UK-based brand ambassador John Heald, something of a celebrity in cruise circles with 612K Facebook followers, sounded all the way over it in an exasperated post Friday morning.