New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...

AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk says Qualtrics - ...

Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects - Stu Dorman Sabio Group discusses - sabio contact ...

Noetica Focus on the Power of Technology Partnerships & System Integration - Contacxt Centre Expo - Contact Centre ...

The evidence suggests that when agents experience reduced cognitive load and increased job satisfaction through supportive ...

Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries - contact centre ...

Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre Awards ...

A new report from MIT Technology Review Insights, “The connected customer,” explores how leading organisations shift from AI potential to CX impact. Learn more about how to use the latest AI ...

Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce ...

Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service. The ...

Digital transformation specialist proves ROI through measurable improvements in efficiency, customer experience, and business growth. Sabio Group, an expert services partner specialising in AI-powered ...

The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience – Laura Savell, CX Business Consultant at Sabio Group, discusses. There’s an uncomfortable truth ...