New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New ...

AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk says Qualtrics - ...

Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects - Stu Dorman Sabio Group discusses - sabio contact ...

Noetica Focus on the Power of Technology Partnerships & System Integration - Contacxt Centre Expo - Contact Centre ...

Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries - contact centre ...

Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre Awards ...

The evidence suggests that when agents experience reduced cognitive load and increased job satisfaction through supportive ...

Digital tools will be critical to meeting new 24-hour and 10-day health hazard deadlines, say digital transformation and customer experience specialists Leading digital transformation and customer ...

The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience – Laura Savell, CX Business Consultant at Sabio Group, discusses. There’s an uncomfortable truth ...

Medallia, the global leader in customer and employee experience, announced the expansion of its strategic partnership with Adobe, integrating with the newly launched Adobe AI Agents to shape how ...

Organisations across the UK in multiple sectors are being warned that failure to use technology to achieve compliance could see them slip behind their competitors as regulators tighten standards and ...

Content Guru, a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, has announced its sixth major office location in Europe is set to open in Athens, ...