The company focused on the impact on its own business, not on its customers. On Thursday, Zoom experienced an outage that affected thousands of customers. While it’s not exactly clear how many customers were affected,

Zoom says its platform is back online after suffering an outage for much of Wednesday afternoon. “Service has now been restored after the earlier outage, and we sincerely appreciate your patience and understanding,” Zoom said in a post on X at around 2 p.m. PT.

Zoom suffered a major outage this afternoon that prevented people from connecting to video calls and accessing its website. As shown by Cisco’s ThousandEyes platform, site connectivity dropped off at around 2:40PM ET before coming back online nearly two hours later.