ice Contact Center with Microsoft Teams | Demo Overview
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ice Contact Center with Microsoft Teams | Demo Overview
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Nov 15, 2019
Microsoft
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thewindowsclub.com
What is a Microsoft Teams contact center and how is it different? Let's look at the key differences between an Azure-based Microsoft Teams contact center and traditional setups. Unified vs. Separate Systems: - Traditional contact center: This CC often relies on separate platforms for making calls (UCaaS) and handling customer interactions (CCaaS). This can create silos and requires managing two systems and user groups. - Microsoft Teams contact center: This solution integrates UCaaS and CCaaS fu
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